COUNTRY FOCUS : BRAZIL
Through its Artificial Intelligence-enhanced dependency map continuously updated , Dynatrace enables real-time , end-to-end monitoring of all applications used by the bank . It provides precise insights into environmental performance and its impacts on customer experience and business .
“ In this sense , having a reliable and intelligent source to manage thousands of applications certainly helps the IT department to cooperate more towards business objectives , understanding how and where we can help improve customer delivery , for example .”
The ability to track the real-time performance of modern cloud-native applications and resources provides organizations with the opportunity to shift to a proactive management model .
We are raising the standard and the quality of the experience we offer to our employees and customers .
“ Without a doubt , the Dynatrace platform has allowed us to have a much more proactive and predictive view of what happens with applications , even before an event occurs ,” said Oliveira .
The Sao Paulo skyline
“ We can monitor whether a given process does not confirm to the required standard and how we can act to improve it .
50 INTELLIGENTCIO LATAM www . intelligentcio . com