“ We are a bank where the physical experience and digital are equally important ,” said Oliveira . “ We have many customers who mostly use ATMs and human service at our units , which means that every minute of downtime can impact our relationship with these customers . Likewise , we have hundreds of APIs that enable digital services in the online world . We have a complex IT context that demands maximum availability .”

To ensure seamless experiences for its customers , the bank implemented the Dynatrace platform to enable the analysis and automatic discovery of critical processes , services and events distributed throughout the bank .

Fernando Mellone , Sales Director , Dynatrace Brazil , said : “ Digital Transformation is at the top of the banking

We are in a significant process of expanding and digitizing our services , which has led to an increase in the complexity of managing all applications .

strategies , as customers always want a practical , effective and seamless experience . However , the more we invest in technology to simplify lives , the more complex it becomes to manage all these resources . It is this dilemma that Dynatrace helps to solve .”

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