COUNTRY FOCUS : BRAZIL
Accurate responses and real-time visibility into the user experience help the bank accelerate and optimize application performance and availability .
Banco Mercantil maximi experience with automat from Dynatrace
Panoramic view of Belo Horizonte , capital of Minas Gerais , Brazil
Banco Mercantil do Brasil started using the Dynatrace Software Intelligence Platform solution to maximize user experience and performance in its digital services . The automatic and intelligent observability resources of the Dynatrace platform provide Banco Mercantil do Brasil with precise information on how to optimize the performance management of applications and drive innovation processes .
Ramon Oliveira , Processing and Monitoring Manager , Banco Mercantil do Brasil , said : “ We are in a significant process of expanding and digitizing our services , which has led to an increase in the complexity of managing all applications and infrastructure due to interconnectivity .
“ To improve our digital services and accelerate innovation , we understood that it was time to understand better our environment to manage and respond to the issues that impact our users . This is where Dynatrace helped us . Compared to the solution we used before and others we analyzed , the automatic and intelligent observability of the Dynatrace platform was the best option .
“ With Dynatrace , we have a much more agile and accurate method to identify where and how to optimize application performance . As a result , we are raising the standard and the quality of the experience we offer to our employees and customers .”
According to Oliveira , the rapid digitalization of the banking sector has meant that IT teams are increasingly managing complex and dynamic digital environments , such as multicloud infrastructures .
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