NEWS
Energy constraints delaying Mexican AI infrastructure expansion
Electricity availability, rather than investment, is becoming the primary obstacle to Mexican AI infrastructure growth.
Developers now face delays linked to power generation, transmission, distribution and grid interconnection.
Installed operational capacity increased from 115MW in 2024 to 235MW in 2025 before reaching 279MW in 2026. Despite that progress, the country remains well behind the Mexican Data Center Association’ s goal of reaching 1.5GW by 2030, requiring annual additions exceeding 300MW.
Industry leaders highlighted the issue during the National Energy and Sustainability Forum 2026, saying stronger electricity infrastructure is essential to sustain future digital investment.
Juan Carlos Mondragón, president of MEXDC, said Mexico has the potential to become a regional digital infrastructure leader but requires resilient energy systems and specialized talent.
Queretaro remains the center of the country’ s expansion, hosting about 72 % of installed capacity. While the concentration has attracted suppliers, engineering firms and telecommunications providers, it has also intensified pressure on the regional grid.
AI is increasing energy demands further because advanced workloads require higher power densities, sophisticated electrical systems, liquid cooling and greater redundancy. As a result, developers are increasingly constrained by grid capacity instead of financing.
Improving transmission, distribution and interconnection processes are now seen as critical to maintaining Mexico’ s competitiveness as global AI infrastructure investment accelerates. Expanding renewable energy, energy storage and modern grid infrastructure will also play a key role in supporting future data center development.
Banco do Brasil deploys NiCE Copilot agentic AI to enhance relationship banking and customer service
Banco do Brasil is embedding agentic AI into its core banking workflows through the deployment of NiCE Copilot, helping relationship managers and banking teams deliver more personalized, efficient and compliant customer service.
Integrated within the NiCE CXone AI platform, the solution provides AI-powered guidance, automation and real-time insights from a single workspace.
Serving more than 90 million customers, Banco do Brasil is investing in technology that supports personalized banking while maintaining governance, consistency and regulatory compliance. NiCE Copilot streamlines customer interactions by automatically summarizing conversations, surfacing relevant engagement history and analyzing customer sentiment in real time. These capabilities transform fragmented information into actionable intelligence, allowing employees to prepare faster, make informed decisions and respond more effectively.
The platform also delivers contextual guidance during customer interactions, reducing time spent searching across multiple systems and organizing customer information. This enables banking professionals to focus on strengthening relationships, identifying service opportunities and providing tailored financial support.
Beyond improving efficiency, the deployment creates standardized interaction summaries and traceable engagement records that reinforce operational consistency and compliance across the organization.
Currently in a pilot phase, the initiative has already demonstrated gains in productivity, reduced rework, greater consistency in customer interactions and improved information management. It also builds on the companies’ ongoing collaboration following Banco do Brasil’ s 2025 integration of WhatsApp into the NiCE CXone platform, creating a centralized, secure and traceable environment for customer communications.
The deployment supports Banco do Brasil’ s strategy to modernize relationship banking while enhancing customer engagement at scale with trusted AI capabilities.
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