CASE STUDY
Openbank’ s appeal lies not only in competitive rates and features but also in its focus on user experience.
“ The experience of implementing Gravity in Mexico speaks to the ability of Santander’ s global teams,” said David Chaos, Global Head of Technology and Operations – Retail and Commercial Banking at Santander.“ It moves us closer to our aim of becoming the best open financial services platform.”
Mexico’ s importance to this strategy is no coincidence. As one of the group’ s largest markets, the country combines a young, digitally savvy population with strong growth in electronic payments and financial inclusion initiatives.
A cloud-native infrastructure allows Santander México to scale rapidly while maintaining stability and regulatory compliance.
Openbank: Digital-only banking gains momentum
The cloud transformation at Santander México is already showing tangible results, particularly through Openbank, the group’ s 100 % digital bank, which launched operations in Mexico in 2025.
In less than four months, Openbank surpassed 110,000 customers, highlighting strong demand for intuitive, mobile-first financial services. Since its launch, the digital bank has attracted more than € 60 million in customer deposits, a sign of growing trust in a digital-only proposition backed by a global financial group.
Openbank Mexico at a glance
Customers: 110,000 + in under four months
Deposits: Over € 60 million
Key products:
Open Light and Open + Debit Accounts with 10 percent fixed annual yield Credit card with 3 percent cashback Interest-free financing for digital purchases
Coming soon: Insurance products and personal loans
At the time, Matías Núñez Castro, CEO, Openbank Mexico, said:“ Reaching this milestone in such a short time confirms the great potential of our digital banking model in the Mexican market.”
Technology meets empathy
Openbank’ s appeal lies not only in competitive rates and features but also in its focus on user experience. The platform includes an intelligent assistant and chatbot designed to replace impersonal interactions with guidance that‘ listens, accompanies and educates’ customers.
Security has also been strengthened with enhanced protection for digital credit card purchases.
As Santander México continues to modernise its core infrastructure through Gravity, Openbank serves as a visible example of how cloud technology can accelerate innovation and customer-centric design.
Together, the full cloud migration and Openbank’ s rapid growth underscore a broader shift in Mexico’ s banking landscape, one where scale, stability and digital agility are no longer mutually exclusive.
For Santander México, the message is clear, the future of banking is already live in the cloud. •
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