NEWS
Ascenty launches first Oracle Solution Center satellite site in Latin America
Ascenty, an Oracle partner offering data center and connectivity services in Latin America, has announced the deployment of the region’ s first Oracle Solution Center( OSC) satellite site as part of Oracle Customer Success Services.
Hosted in its data center in Vinhedo, São Paulo, the OSC facility will enable customers to design, architect and validate their Oracle Cloud solutions in a secure, scalable and interoperable environment. Ascenty is a joint venture between Digital Realty and Brookfield Infrastructure, and this initiative reinforces the company’ s commitment to supporting high-performance hybrid environments with a focus on innovation, integration and customer proximity.
As part of Oracle Customer Success Services, the OSC satellite site is designed to help customers quickly validate architecture and improve performance for workloads spanning on-premises, hybrid and cloud environments. It operates as an extension of the OSC locations in São Paulo and Mexico City, enabling testing and demonstrations with lower latency and closer alignment to customer environments.
“ Our goal with this initiative is to contribute to what Ascenty does best: offering low latency, high availability, high-quality infrastructure and exceptional service to maintain business continuity,” said João Walter, Director of Products, Solutions and Edge Strategies at Ascenty.“ We are committed to providing a connected infrastructure that can quickly respond to our customers’ constantly evolving demands.”
Directo launches AI voice agent to transform customer service in Mexican banking
Directo, a Mexican provider of communication solutions, has launched an AI-powered voice agent for inbound calls after reaching a milestone of 1,000 successful phone conversations in which users could not distinguish they were speaking to a machine. challenges, aiming to make customer service more efficient while contributing to competitiveness.
The system uses local accent recognition and empathetic response capabilities to support customer service in the banking sector by enabling faster and more secure interactions.
While many banks in Mexico are still piloting AI-based voice assistants, Directo’ s tool allows customers to speak naturally with their bank without navigating menus or pressing keypads. The company says this can help financial institutions manage operating costs, reduce call abandonment and improve customer satisfaction.
“ The future of banking is built on conversational technology that understands the customer from the first second. At Directo, we’ re ready to be the strategic partner that drives this evolution, with real results from day one,” said David Jassan, CEO and Founder of Directo.
Directo sees the launch as a way to support the Mexican banking industry as it adapts to regulatory pressure and profitability
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