CASE STUDY
Key Results for Izzi
• 70 % reduction in billing times
• 60 % faster invoicing cycles
• 17 million subscribers after Sky Mexico acquisition
• Enhanced scalability and redundancy with OCI
Why OCI Matters for Telecoms
• High application availability with real-time monitoring
• Carrier-grade scalability for heavy telecom workloads
• Lower operational costs compared to on-premises systems
• Multicloud readiness with Oracle FastConnect
About Oracle Digital Business Experience The Mexican telecom landscape
Oracle Digital Business Experience( DBE) is a suite of applications for communications providers that includes billing, charging, customer management, and CRM capabilities. Running on Oracle Cloud Infrastructure, DBE gives operators like Izzi the ability to scale rapidly, reduce costs and launch new customer services faster.
Experience on OCI will be a foundational part of their long-term transformation strategy,” said Andrew Morawski, Executive Vice President and General Manager, Oracle Infrastructure Industries.
“ Leveraging Oracle’ s best-of-breed Siebel CRM technology as part of our Digital Business Experience solution supports continued business growth and the ability to pivot as the communications industry and customer expectations continue to evolve.”
For Izzi, customer expectations are rising quickly, with Mexican consumers demanding faster Internet, seamless mobile connections, and greater flexibility in TV and streaming services. The company believes cloud-led innovation is the only way to keep pace.
The Televisa connection
• Mexico has more than 120 million mobile subscriptions, making it one of Latin America’ s largest telecom markets
• Broadband penetration has grown steadily, with demand driven by streaming services, online gaming and remote work
• Operators like Izzi face pressure to innovate while keeping services affordable in a competitive environment
Mexico, Central America and the Dominican Republic. With the consolidation of Izzi and Sky Mexico, Televisa now commands a stronger foothold in both traditional broadcasting and digital connectivity.
This synergy positions Televisa and Izzi to deliver bundled experiences – combining TV, broadband, mobile and streaming – designed for the next generation of digital-first customers.
Future outlook
Izzi’ s modernization is far from over. The operator is laying the foundation for future innovations, such as:
Izzi operates as part of Grupo Televisa, Mexico’ s leading media and telecommunications company.
Televisa is known globally as a powerhouse in Spanish-language content production, distributing TV, streaming, and cable programming across Mexico and more than 50 other countries.
In addition to its vast content portfolio, Televisa is a major player in cable and satellite services. It owns a majority stake in Sky, which delivers satellite pay-TV to
• AI-powered analytics for better customer insights
• 5G-ready infrastructure to prepare for mobile evolution
• Cloud-native services for faster product launches
• Expanded managed services for businesses and enterprise customers
As Mexico continues to digitize at a rapid pace, Izzi’ s cloud transformation puts it in a strong position to stay competitive while meeting the demands of millions of connected households. p
16 INTELLIGENTCIO LATAM www. intelligentcio. com