CASE STUDY

The Mexican telecommunications operator has successfully upgraded to the latest version of Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure( OCI), a move that has already reduced billing times by 70 % and invoicing times by 60 %. This step allows Izzi to accelerate payment cycles, improve cash flow, and deliver more agile digital services to its 17 million subscribers.

The journey was supported by the Oracle Customer Solutions for Industries consulting team, which helped Izzi upgrade its customer relationship management( CRM) and billing systems before migrating them to OCI.

A modern telecom for a connected Mexico our cloud strategy, immediately realize cost and operational benefits, and maintain control of our applications. This positions us well for future business growth, while also providing a solid foundation on which to execute future strategic initiatives.”

Public cloud as the growth engine

Izzi’ s modernization journey reflects a wider trend across the global telecommunications industry: the shift toward public cloud. For Izzi, Oracle is at the center of its multicloud strategy, enabling integration with other cloud providers while enjoying the performance and cost benefits of OCI.

To support resiliency and Business Continuity, Izzi has deployed production and Disaster Recovery environments across two OCI regions in Mexico. This ensures seamless scalability, redundancy, and uninterrupted service for its customers – even during high-demand events or unexpected outages.

Izzi is one of Mexico’ s largest telecommunications brands, offering broadband, fixed telephony, TV content, and mobile services to more than six million households in 157 cities – including Mexico City.

In 2024, Mexico’ s Federal Telecommunications Institute( IFT) authorized Grupo Televisa to acquire 41 % of Sky Mexico, facilitating the merger of Izzi and Sky’ s operations and strengthening Televisa’ s position in the sector.

Following this move, the combined entity will represent 58 % of the pay-TV market and 24.7 % of the fixed Internet market. It will also enable Televisa to offer‘ quadruple play’ plans, integrating fixed Internet, pay TV, mobile telephony through its Mobile Virtual Network Operator( MVNO), and the ViX streaming service.

With the latest merger the company doubled down on its growth strategy, expanding its customer base to 17 million. But expansion comes with challenges. Over the years, Izzi has undergone numerous mergers and acquisitions, each bringing together different systems and processes.

OCI also enables Izzi to handle heavy workloads with ease. Whether dealing with spikes in video-ondemand requests, new product rollouts or billing cycles, OCI’ s carrier-grade infrastructure ensures reliability and consistency.

Enhancing customer experiences

“ We have undergone many mergers and acquisitions over the years, including most recently with Sky Mexico, so it was important that we are able to consolidate these businesses onto a single, modern, future-ready architecture,” said Edgar Mendez, General Manager of Systems Operation, Infrastructure and LAN at Izzi.

“ With this upgrade to Oracle Communications Digital Business Experience, we are able to execute on

Beyond operational efficiency, Izzi is now focused on creating richer, more personalized customer experiences. Leveraging the customer management features of Oracle’ s Siebel CRM, the operator plans to roll out cross-channel marketing campaigns designed to provide tailored offers and better support.

“ Izzi and Sky Mexico have been successful Oracle Communications customers for more than 10 years, and we are honored that Oracle Digital Business

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