NEWS
Klearcom powers United World Telecom with AI-driven real-time number testing
Klearcom, a global provider of contact centre testing solutions, has strengthened United World Telecom’ s( UWT) international operations by deploying real-time number testing and assurance, significantly improving service quality and reliability for its global client base.
Founded in 1996, UWT supports more than 8,000 business clients worldwide with VoIP, IVR and call forwarding services. As demand has grown, the company has needed to guarantee round-the-clock support and validate the performance of local and toll-free numbers across multiple regions and time zones. Traditional manual testing often proved time-consuming and vulnerable to error.
Mark Rohan, Co-founder and Chief Operating Officer, Klearcom
Through Klearcom’ s AI-powered automated testing platform, UWT now conducts on-demand testing across 100-plus countries, with real-time reporting on call quality, network performance and IVR functionality. The technology enables UWT to instantly verify toll-free number functionality, ensuring faster issue detection and a more consistent customer experience.
“ Klearcom’ s global testing coverage ensures real-time insights and consistent performance, no matter the market,” said Mark Rohan, Co-founder and Chief Operating Officer, Klearcom.“ By combining automation with deep geographic reach, we’ re helping United World Telecom operate with greater agility, scale with confidence, and deliver a world-class customer experience.”
Alain Rodriguez, Senior Technical Support Manager, UWT, added:“ Klearcom’ s automated testing solution has been a real gamechanger for us. It allows us to assess toll-free numbers in an instant, ensuring our clients get the support they need and further elevating the customer experience.”
Viva Bolivia selects VOX Solutions as exclusive international gateway for A2P SMS and voice traffic into its network
VOX Solutions, a provider of A2P voice and messaging monetization services, has announced a strategic partnership with Viva Bolivia, one of the country’ s pioneering mobile network operators.
The agreement designates VOX Solutions as the exclusive international gateway for all A2P SMS and voice traffic into Viva’ s network. The move strengthens anti-fraud efforts and is designed to ensure secure, high-quality communications for customers.
VOX-360 is the only platform on the market able to mitigate flash calls as part of a wider anti-fraud solution for A2P voice and SMS traffic.
“ Our mission is to support mobile operators like Viva Bolivia in driving sustainable revenue growth and fostering innovation,” said Ehsan Ahmadi, CEO and Founder of VOX Solutions.
Central to the partnership is VOX-360, VOX Solutions’ platform that integrates anti-fraud tools such as flash call authentication and SMS monetization. By identifying and blocking fraudulent traffic, the platform helps operators protect end-users, improve customer experiences and optimize network revenues.
“ Integrating VOX-360 into our portfolio reinforces our longstanding commitment to deliver top-tier fraud prevention, superior service quality, and added value for our customers,” said Marcelo Hassenteufel, Corporate Affairs Director of Viva Bolivia.“ Partnering with VOX Solutions allows us to further secure our network against the growing challenges of unsolicited traffic and grey routes, while continuing to innovate as a digital operator.”
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