CIO OPINION using data that permeates these complex processes, thus reducing one of the most critical problems of hospital networks, in addition to seeking more financial predictability and efficiency in management. In other words, a dream that is totally possible.
When we think about reducing operating costs, it is possible to generate a decrease of up to 20 %, according to the Brazilian Federation of Hospitals( FBH). In addition to increasing administrative efficiency, which also involves avoiding operational failures, improving the patient experience and optimizing the time of health professionals are also fronts that can obtain excellent results with the advancement of AI.
Among the processes that can be optimized through this technology are analysis of electronic medical records for diagnosis and treatment, screening and scheduling of appointments( including telemedicine), automated service via chatbots, monitoring of administrative anomalies, and surgical assistance with real-time data provision to doctors.
In terms of automation, which brings a discussion about the excessive use of technology in a human care environment, the key is to dose the strengths of the use of AI versus human strengths. It is important to consider that automation in health is far from representing a risk of‘ dehumanization’ in care. On the contrary, it is a powerful resource to strengthen the relationship between doctor and patient.
Nobody wants to stand in a queue waiting inside a hospital, and the doctor wants and needs to serve more patients with more quality. Approaches with a digital virtual queue or even the medical assistant are
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