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Gartner identifies four emerging challenges to delivering value with AI securely and at scale .

Gartner survey of 451 senior technology leaders conducted in the second quarter of 2024 reveals that 57 % of CIOs say they are tasked with leading an AI strategy in their companies . However , four emerging challenges are making it difficult for them to deliver business value with AI .

“ Due to the relentless innovation in the race among technology vendors , CIOs feel they are always living up to the hype , while the reality of the race for their AI results – and how hard it is to get value – makes it seem like they are in a valley too ,” said Mary Mesaglio , Vice President and Analyst , Gartner .

“ However , CIOs can set the pace in their race for results with AI ,” said Hung LeHong , Vice President and Analyst , Gartner .

“ If you have modest ambitions for AI , in an industry that isn ’ t yet being reshaped by AI , you can afford to go at a more measured pace . This is a steady pace of AI . For

Whether you ’ re moving at a steady or accelerated AI pace , you need to deliver value and results . those companies with greater ambitions in AI , or in an industry that is being reinvented by AI , the pace will be faster . This is a fast pace of AI . Whether you ’ re moving at a steady or accelerated AI pace , you need to deliver value and results .”

Gartner analysts explain how to overcome four emerging challenges to deliver value with AI securely and at scale .

The business benefits of using AI don ’ t always materialize

To drive business value with Gen AI , people need to consistently use GenAI tools in their workflows . In a Q2 2024 Gartner survey of more than 5,000 digital workers in the United States , United Kingdom , India , Australia and China , employees reported that they saved , on average , 3.6 hours per week by using GenAI .

However , not all of them get the same level of benefit from using it .

“ Here ’ s the real challenge of productivity with AI ,” LeHong said .

“ Productivity gains with GenAI are not distributed equally . Earnings vary by employee , not only because of their personal interest and adoption levels , but also because of the complexity of the job and level of experience .”

AI-accelerated companies are also seeking benefits that go beyond productivity – improvements at the level of operations and processes , such as automating key business processes or redefining roles to work with chatbots ; and transformative improvements at the enterprise level , such as outcomes that create new revenue streams or redesign the company ’ s value proposition .

“ In these cases , CIOs must manage the benefits of AI as a portfolio . Determine the size of your bet in each benefit area and manage risks and rewards across that portfolio ,” said Mesaglio .

The cost of AI can quickly spiral out of control :

More than 90 % of CIOs said managing costs limits their ability to derive value from AI for their companies , according to a Gartner survey of more than 300 CIOs in June and July 2024 . Gartner believes that cost is as big a risk to AI as safety or hallucinations . If CIOs don ’ t understand how GenAI ’ s costs scale , Gartner estimates they could make a 500 % to 1,000 % error in their cost calculations .

24 INTELLIGENTCIO LATAM www . intelligentcio . com