Intelligent CIO LATAM Issue 28 | Page 44

CIO OPINION
We have seen exciting news about major investments by financial industry giants utilizing AI to enhance their products , customer experience , efficiency and asset profitability .
Neylson Crepalde , CTO , A3Data

Why is Generative AI revolutionizing the financial sector ?

Neylson Crepalde , CTO , A3Data , discusses how Generative AI has been revolutionizing the financial market by offering differentiated services that enhance the customer experience based on real-time needs .

The significant impact of Generative Artificial Intelligence ( AI ) on the financial sector is not a new topic , but we find ourselves in a unique scenario where this technology is moving beyond the initial hype phase and starting to provide tangible solutions to real market problems .

In recent weeks , we have seen exciting news about major investments by financial industry giants utilizing AI to enhance their products , customer experience , efficiency and asset profitability . For instance , JP Morgan , the world ’ s third-largest financial organization , recently patented indexGPT . This tool is essentially a Generative AI designed to function as an advisor , providing industry-related information and investment advice . According to the company ’ s CEO , Jamie Dimon , the technology and data supporting it are fundamental to the organization ’ s success and future .
Not long before that , Bloomberg news agency also introduced BloombergGPT , a proprietary Generative AI developed in-house over 40 years of extensive data collection , creation and organization . This new tool aims to assist with tasks such as sentiment analysis , named entity recognition and automatic news classification . Shawn Edwards , Bloomberg ’ s CTO , expects this tool to expand the company ’ s
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