COUNTRY FOCUS : CHILE
score . It means that 90 % of guests said Wi-Fi was good and they were delighted .”
Atton Hotels has a metric system for analyzing guest satisfaction . One of the main elements is the Wi-Fi rating related to speed , stability and ease of connection .
Based on that , the hotel conducted a pilot test on three floors at the Atton El Bosque property in Santiago , offer an extended range with their adaptive antenna technology , which includes ChannelFly , a dynamic channel technology that uses Machine Learning to find the least congested channels .
The access points are controlled by the RUCKUS SmartZone controller in the cloud , managed by Atton . The wireless solution allows the hotel to manage large access point deployments with a single controller .
The wireless solution allows the hotel to manage large access point deployments with a single controller .
Working with Xecuoia was essential to the success of the implementation due to their knowledge of RUCKUS technology . The partner provided all necessary support , and Atton Hotels received personalized service . Xecuoia provided IT support for properties in Chile , Colombia and Peru .
Chile . They followed up with each guest who stayed on these floors . After the pilot , the rest of the hotel migrated to RUCKUS .
Right : Torres Del Paine National Park , Chile
Below : The vintage street with art in Valparaiso ,
Pacific coast , Chile
Solution
The hotel implemented a combination of RUCKUS indoor and outdoor access points in medium-density locations . These access points
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