implementing the RUCKUS solution , the hotel had a mix of low-cost wireless technology at its properties , which created unstable connections and dissatisfied customers . Atton ’ s previous implementations were with two competing solutions that struggled to meet the demands .

After a complicated trial with other providers , Atton turned to partner Xecuoia for help upgrading its Wi-Fi network to an enterprise-grade wireless solution . Using Atton Hotel in Chile , RUCKUS and another competitor were tested . The results with RUCKUS were superior , so they decided to implement the technology as the wireless standard across all existing and future properties .

Felipe Schmidt , IT Manager , Atton Hotels , said : “ After guests stay at an Atton property , they receive an email

After guests stay at an Atton property , they receive an email with a survey to evaluate all hotel services , especially Wi-Fi . We experienced an improvement from an average of 3.5 to 4.3 stars .

with a survey to evaluate all hotel services , especially Wi-Fi . We experienced an improvement from an average of 3.5 to 4.3 stars , with five as the maximum

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