Intelligent CIO LATAM Issue 14 | Page 8


WalkMe and Celonis collaborate to optimize business performance for customers

Celonis Execution Management System ( EMS ) to accelerate Digital Transformation .
The partnership will help customers prioritize processes that are not being executed to their potential and either fix them automatically or if needed guide employees to take action at the moment their input is required .

WalkMe has announced a strategic partnership with Celonis that enables joint customers to maximize the impact of Digital Transformation investments .

WalkMe , a leading provider of Digital Adoption Platforms ( DAP ), and Celonis , a leader in execution management that enables joint customers to maximize return on Digital Transformation investments , will collaborate to optimize their respective customers ’ business performance .
They will offer WalkMe ’ s leading Digital Adoption Platform combined with the real-time process optimization capabilities of the
Business processes can be automated either via WalkMe ’ s front-end automation capabilities or via Celonis ’ back-end API integrations . Together , WalkMe and Celonis will help customers gain a better understanding of how work moves across the enterprise and apply those insights to accelerate digital innovation .
“ One of the biggest challenges of Digital Transformations is the expectations of end-users who often struggle with ever-changing applications and business processes ,” said Amir Farhi , Chief Business Development Officer at WalkMe .
“ The synergy between WalkMe and Celonis will drive real value for organizations by optimizing sales processes , improving customer satisfaction , and increasing operating margins , all by automating or entirely eliminating tedious activities .”

CareAR offers Augmented Reality to improve response capacity

CareAR , a Xerox company , is making the service experience more accessible alongside the benefits of Augmented Reality .

The company is utilizing innovative drone technology , taking the service industry to previously unthinkable places .
Ricardo Berrio , VP of Service Delivery for LATAM , Xerox , said : “ Innovation has always been in Xerox ’ s history , which is why the company is working with Augmented Reality , expanding its portfolio of services for IT technicians to provide remote , visual guidance when the unexpected arises .”
CareAR allows adding layers of visual information to generate a precise and interactive conversation between the user and the specialist consultant . With these tools , a technician can see what is happening with the equipment and point out the different actions that can be carried out .
This technology can be adapted to drones or personal wearable devices , making it easier for operators , technicians , engineers and experts to enter and access difficult or risky locations , improving response capacity and efficiency where diagnostics , maintenance or reports are required . Due to its infinity of uses and its popularity , Augmented Reality continues to grow . According to the statistics portal Statista , its global market is forecast to reach US $ 72.8 billion dollars in 2024 . This is a growth of 54 % compared to 2020 .
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