has accelerated in the last year . Besides that , 61 % of these professionals believe the digitization movement of processes will continue to accelerate in the coming years . The result of this race , however , is that IT teams are increasingly under pressure to ‘ keep the lights on ’ while supporting the changes needed to enable the innovation demanded by their companies . Nearly half ( 45 %) of retail CIOs believe , for instance , their IT teams are more overloaded than ever .

A survey by Americas Market Intelligence ( AMI ) indicated , for example , that 46 % of Brazilians have increased their purchase volume in digital channels since 2020 .

This is because the IT teams are being tasked with supporting rapidly changing business requirements and supporting multiple cloud-based IT environments that are a patchwork of interconnected containers , microservices , serverless architectures , orchestration platforms and much more .

This is more than complex and dynamic structures , by the way : We are talking about structural systems and applications in which any problem can represent the interruption of the operations of entire companies indefinitely , as we have seen several times recently .

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