EDITOR ’ S QUESTION
Organizations worldwide have decided to use cloud technologies to ensure Business Continuity in the past year . By having these platforms that use the Internet as their ‘ distribution channel ,’ IT sectors have been able to give continuity to business and have rapidly adopted new working models .
To conclude , the final cost per user is another challenge in economies that , like Latin America , are experiencing a slow economic reactivation . By having unified systems that integrate multiple applications , companies save money on expensive integrations and harness the power of innovative technologies , such as AI .
It is no secret that these technologies helped companies worldwide move from face-to-face to remote or hybrid work . However , they also brought new challenges that IT sectors must consider before deciding which ecosystem is adequate .
Let us begin by saying that CIOs must now assess technical conditions beyond their control , such as users who do not have broadband or prefer to work from their smartphones . This condition forces them to look for applications that operate from browsers or dedicated applications , which do not require a technological renovation . They work offline when necessary and synchronize when there is a stable network .
Data security and privacy are other significant challenges . IT sectors must be aware of the risks involved in handing over confidential information about their business and their customers to suppliers that do not have privacy among their priorities . They should choose providers that comply with regulations and the highest standards to guarantee the handling of the data , such as the EU ’ s GDPR and the CCPA of the State of California in the case of Zoho .
These challenges face the need to implement methodologies for IT management , such as Information
It is no secret that these technologies helped companies worldwide move from face-to-face to remote or hybrid work .
Technology Infrastructure Library ( ITIL ), which allows determining the quality of service it receives and the development of the processes that cover the most critical activities of each organization in its operations , information systems and Information Technologies .
By implementing ITIL processes with cloud software for remote work , companies can maintain the security and privacy of its customers ’ data and improve the control of its equipment , activities , resources and devices . p
If these third parties have income based on advertising or selling marketing services , IT sectors must exercise their precautions to avoid their data becoming a ‘ bargaining chip ’ for activities not related to the cloud service they hired and for which they are paying .
FERNANDO SOTELO , CUSTOMER SUCCESS DIRECTOR FOR LATIN
AMERICA , ZOHO
www . intelligentcio . com INTELLIGENTCIO LATAM 35