NEWS
Nicnet deploys Aprecomm AI-driven CX platform to improve broadband performance across Brazil
Nicnet, one of Brazil’ s leading fibre optic internet providers, has partnered with Aprecomm to deploy an AI-driven customer experience platform designed to improve broadband performance, strengthen customer support and optimise WiFi management across its growing network.
The São Paulo-based operator is implementing Aprecomm’ s full suite of AI-powered CX and CPE management tools, including cloud-based device management, intelligent WiFi optimisation and remote upgrade capabilities. The deployment is already underway and is expected to reach 500,000 homes by the end of 2026.
Walter Kotani, Director of Networks at Nicnet, said the partnership would help transform customer support into a proactive operation capable of identifying and resolving issues in real time before customers contact support teams.
He said the platform also provides hardware independence, enabling sustainable growth while maintaining technical agility and service quality throughout Nicnet’ s expansion plans.
Aprecomm’ s CX suite supports residential and business customers through advanced analytics, automated troubleshooting and proprietary quality-of-experience algorithms designed to create zero-touch networks that automatically resolve connectivity issues.
Pramod Gummaraj, Founder and CEO of Aprecomm, said the partnership reflects growing demand across Latin America for AIdriven broadband experiences as fibre adoption accelerates and competition intensifies among regional operators.
Aprecomm recently received Frost & Sullivan’ s Best Practices Award for Innovation and was recognised by The Fast Mode as an Analytics & Intelligence Champion and AI & GenAI Pioneer. Martin Scott, Research Director, Analysys Mason, said operators investing in in-home service visibility and customer experience improvements are better positioned to compete successfully in increasingly crowded fibre markets.
Xsolla and GamesBeat release LATAM gaming industry report
Latin America now has more than 335 million players as gaming continues to expand across mobile, console and PC platforms. The figure is cited in the State of the LATAM Games Industry 2026 – a report released by Xsolla and GamesBeat examining trends shaping gaming across Latin America.
Produced by GamesBeat and sponsored by Xsolla, the report explores player behaviour, monetisation, development and esports across the region’ s most influential gaming markets. It highlights Latin America’ s transition from an emerging opportunity into a strategic priority for publishers, developers and investors.
The report focuses on Brazil, Mexico and emerging regional markets including Argentina, Chile, Colombia, Peru and Ecuador. According to the report, Brazil remains the region’ s largest gaming market, supported by strong mobile adoption, competitive gaming culture and more than 1,000 game developers. Mexico continues to serve as a commercial gateway with 72.6 million gamers representing 61 % of the population aged six and older.
Xsolla LATAM Area Vice President Alessandro Biollo Menjivar said companies succeeding in the region are those investing in local market knowledge rather than applying a standardised strategy.
The report also identifies key regional trends including mobile-first gaming, affordability-driven monetisation, esports-led communities and a growing indie development ecosystem producing titles with international reach.
Berkley Egenes, Chief Marketing & Growth Officer, Xsolla, said the company continues investing in payment infrastructure, localisation and player engagement strategies to help developers build sustainable audiences across Latin America. He said the partnership with GamesBeat offers the industry a clearer understanding of the region’ s commercial potential. •
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