TRENDING
• Is AI the solution for tech complexity?
• Companies will spend trillions on new technology investments in 2025. Yet nearly half( 46 %) of IT professionals report a rise in ticket volume due to new software deployments, which adds to the complexity, risk and technical debt, hindering innovation. While AI can aid in simplifying technology, it can also add to the complexity. Until organizations gain control over their existing tech stack and break down data silos, AI’ s benefits will struggle to be fully realized.
• Companies may want to rethink how they integrate AI and automation, investing in a comprehensive, global plan for its safe and effective use across the organization. For example:
• Developing a clear plan of how advanced AI and automation will support specific departments and overall business objectives. This plan should include high priority use cases for new technologies.
• Documenting how AI will reduce enterprise complexity over time. Without proper planning and documentation, AI could increase tech complexity, redundancy and tech debt rather than minimize it.
• Mapping out a multi-year program for talent management and training. Currently, 44 % of all professionals surveyed say their companies have invested in AI across the organization, but employees lack adequate skills / training to use these tools effectively.
The report recommends organizations should foster open dialogue with employers encouraging transparency and collaboration to ensure the benefits of AI are harnessed safely and effectively.
More broadly, the report says companies will need to balance two critical strategies – always ensuring that one does not subsume the other:
• Optimization: Using technology to make companies leaner, faster, simpler, more agile and poised for high growth.
• Empowerment: Finding ways to unlock the very best from employees by sanctioning AI tools and establishing training to help progress past its secret use.
The report says technology can serve both of these objectives, supporting business performance while also giving employees greater flexibility and autonomy to decide how they do their best work – with the most successful organizations balancing these dual considerations thoughtfully, developing strategies that address operational efficiency alongside creating conditions for employees to find purpose and engagement in their work. p
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