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Fast facts: PagerDuty agentic AI survey
From GenAI to agentic AI: Companies who were early adopters of GenAI are flocking to agentic AI. Those that have fully implemented GenAI are much more likely( 71 %) to have deployed agentic AI by now than those that have not completely implemented GenAI( 19 %). real value from AI and automation, as 62 % of survey respondents anticipate triple-digit ROI. Companies that successfully integrate agentic AI into their operations can expect increased efficiency gains by automating complexity and accelerating decision-making.”
Many organizations learned firsthand that insufficient training hindered GenAI adoption and are taking a different approach with agentic AI. Every company surveyed has various plans to implement agentic AI training – with 61 % prioritizing organization-wide seminars or structured initiatives.
Additionally, 56 % of organizations will offer an external course to their employees, while 52 % plan to host official office hours and formal internal mentorship programs to ensure employees can effectively integrate and leverage AI agents in their workflows. p
Expected returns: Companies are very bullish on what they think their investments in agentic AI can deliver. More than three-fifths( 62 %) expect more than 100 % ROI on the technology, – with the average expected return at an astounding 171 % ROI on their investment. US companies expect an average ROI of almost 2X( 192 %). GenAI has proved profitable for these companies with an average return of 152 %, with 62 % of companies experiencing more than 100 % returns.
Fast-track adoption: The learning curve on GenAI has paved the way for smoother adoption, as nearly all( 94 %) believe they will adopt agentic AI more quickly than GenAI. Overall, 55 % strongly agree that the transition will be quicker.
Agentic impact: Will agentic AI rise to the level of disruption that GenAI did? Companies are split on whether they think as significant a shift is in store with 44 % expecting agentic AI to have a bigger impact while 40 % think ultimately GenAI will have a greater effect. IT leaders were more likely( 51 %) than business leaders( 37 %) to predict agentic AI will have the bigger impact. About 16 % opted out of a preference in their belief that both will have about the same impact.
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