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AGENTIC AI IS A SEA CHANGE FOR BUSINESS – BUT NEEDS EVENT-DRIVEN THINKING TO UNLOCK ITS FULL POTENTIAL
Edward Funnekotter, Chief AI Officer, Solace, on how an event-driven approach manifested through an agent mesh is essential for intelligent, adaptive Agentic AI systems to respond to the complex demands of modern business.
We’ re moving fast up the AI transformational staircase, from entry-level applications directly using LLMs and RAG to the muchheralded Agentic AI.
Agentic AI goes far beyond simple question-answering on a subject for which an LLM has been trained. It is a software pattern that uses multiple LLMs and services, aka agents, to perform more complex tasks and reasoning autonomously. The evolution of agentic frameworks has seen a remarkable transformation.
Initially, these systems were limited to rule-based tasks. They have now steadily advanced into sophisticated, multimodal agents.
These agents possess the ability to process and integrate information from diverse sources, including text, images and audio.
Over 8,500 IT professionals worldwide, limited AI skills and expertise, data complexity, and ethical concerns were cited as top barriers to AI deployments.
This multimodality empowers AI agents with reasoning capabilities that can interact in ways that can almost simulate human understanding. It is like an employee that is flexible and adaptable, with a specific area of expertise.
For example, it could act as a customer support agent with the task:“ for each new ticket, find similar tickets and answer product usage questions that are in the ticket. Then add your findings as a comment to the ticket.”
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