NEWS
Toshiba ’ s leading retail maintenance solutions expand in Colombia with Redeban
operate efficiently and effectively ,” said Fernando Pereyra , Executive Director of Service Sales , Toshiba Global Commerce Solutions .
Toshiba will facilitate the nationwide deployment and installation of new payment terminals in Redeban ’ s retail network . The initiative supports the consolidation of technologies that enable electronic payment processing .
Toshiba Global Commerce Solutions has announced its first service maintenance contract with Redeban in Colombia .
Redeban is the leader in electronic payment processing in Colombia and a key player in this market . The contract highlights Toshiba ’ s cross-platform maintenance capabilities and reinforces its role as a trusted service provider in the region .
“ As we move forward with the implementation , our joint commitment is to optimize system performance and maximize uptime , helping retailers
“ This partnership with Toshiba Global Commerce Solutions allows us to enhance and enhance the services we offer to our retailers . Redeban ’ s capabilities in electronic payment management , combined with Toshiba ’ s technical expertise and national coverage , ensure a smooth deployment of the new payment terminals , essential for the processing of electronic transactions . We are excited about the positive impact this collaboration will have on the country ’ s payments ecosystem ,” said Andrés Felipe Duque , President , Redeban .
This alliance is pitched as an important sign of Toshiba ’ s permanence in the Colombian market .
With this successful partnership , Toshiba aims to expand its maintenance services to other retailers across the country , leveraging its proven ability to run large-scale installations and pilots .
Alorica receives Great Place to Work certification in all LATAM and Caribbean countries where it operates
Alorica is celebrating Great Place to Work certification in all nine Latin American and Caribbean countries where it operates .
This recognition , based on employee feedback on key areas such as credibility , respect , fairness , pride and camaraderie , includes for the first time Jamaica , Uruguay , the Dominican Republic and Paraguay – Alorica ’ s most recent operation , inaugurated in 2024 – in its list of certified countries .
In addition , the fourth consecutive recognition for Alorica in Guatemala , the second for Colombia , Honduras , Mexico and Panama stands out .
“ Our people are the essence of Alorica ’ s culture and performance ,” said Jose Ramirez , President of Alorica Latin America and the Caribbean .
“ This regional certification reflects the support system we have fostered as a unified team of 21,000 employees in nine countries and it is this foundation that fuels our continued progress and positive impact .”
In 2024 , Alorica reached important milestones in LATAM and the Caribbean .
The company expanded its regional footprint with the launch of its operations in Paraguay , where it now employs more than 600 team members .
In addition , its workforce grew by nearly 3,500 agents , achieving a 15 % increase over the previous year .
Alorica also prioritized career development , promoting more than 1,000 employees and filling 89 % of its leadership positions with internal talent .
Reflecting its strong focus on employee satisfaction , the company achieved an impressive 92 % in the eNPS score – far exceeding industry standards .
8 INTELLIGENTCIO LATAM www . intelligentcio . com