TRENDING there is an urgent need for comprehensive visibility and actionable insights to optimise operations and impact the bottom-line effectively . In response , GBS leaders are increasingly focusing on productivity as a critical lever to mitigate these pressures and ensure organisational resilience .
This one-of-a-kind study by Zinnov and ProHance guides GBS leaders on how productivity can serve as a key lever to navigate these challenges and offers a roadmap for sustainably enhancing productivity . The key to success is said to lie in transforming data into actionable intelligence and integrating it across people , processes and technology . This holistic approach not only enhances immediate productivity gains but also builds a culture of continuous improvement , positioning GBS organisations as strategic enablers within their parent organisations .
From quick wins to sustained impact : the journey of productivity transformation
The study outlines a three-step strategy for GBS leaders to enhance productivity and achieve sustained impact :
1 . Visibility : The first step is gaining comprehensive visibility into workforce data . This involves leveraging advanced analytics tools to capture and visualise performance metrics , enabling GBS leaders to identify bottlenecks and areas for improvement .
2 . Interventions : Once visibility is established , targeted interventions can be implemented . These range from optimising resource allocation and task prioritisation to reengineering processes and integrating Automation and AI technologies . The goal is to enhance both short-term productivity and long-term operational resilience .
3 . Change Management : Effective change management is crucial to the success of any productivity initiative . The study emphasises the need for a strategic approach to manage stakeholder expectations , align priorities , and drive cultural change across the organisation .
The study also captures real-world case studies that demonstrate how organisations at different stages of their productivity journey can achieve significant gains – with a framework approach . The Zinnov- ProHance Productivity framework is designed to help organisations systematically identify pain points and curate targeted interventions . With early-stage organisations reporting up to a 20 % improvement in productivity levels , the framework-led approach has demonstrable merits .
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