This month we lead on how Brazilian full-service

law firm Lefosse adopted the comprehensive cloud solution offered by Netskope for sensitive data and processes .

Lefosse was looking for more agility and mobility to support auditing processes , risk assessment and granular control of access and data – all without affecting the user experience . difficult problems can be the difference between a satisfied customer and a frustrating experience .

Seems there ’ s still a place for the ‘ human touch ’ so the AI is able to recognize when a customer needs further assistance and transfer the conversation to an agent .

On p49 Robson Pedrosa , Information Technology Director , Lefosse , outlines how Netskope NewEdge brought more agility and flexibility to the firm ’ s operations .

The firm can now use 100 % of the potential of its tools to connect different applications and systems – with the scalability to expand the IT environment according to business needs .

A selection of sector voices outline on p36 what they believe will be priorities for 2025 .

In Get to Know on p67 , Pete Lilley , VP and General Manager , Instaclustr by NetApp , tells what time in tech has taught him so far – since starting his career as a food tester .

That ’ s just a sample of what ’ s inside – enjoy the read .

Have an innovative month .

From the advancement of AI to the emerging reality of quantum – there ’ s a big year ahead .

Make stuff happen .

With the future in mind , on p39 , Diego Martins , Vice President of Artificial Intelligence , Globant , talks us through what ’ s next for chatbots .

Diego says training an AI to deal with complex service situations is still a major challenge , given that the ability of this technology to understand and solve

Bill Tanner Editor

www . intelligentcio . com INTELLIGENTCIO LATAM 7