CIO OPINION ensure that chatbots can access and use accurate and up-to-date information .
As we move into the digital age , the use of these AI tools has ceased to be just a ‘ trend ’, to become a strategic necessity for any business looking to optimize customer service . In this context , the expectation is that , over time , chatbots will become even more advanced , capable of dealing with more complex interactions , however , always with human supervision , in order to provide increasingly satisfactory and efficient experiences to each user , ensuring not only their satisfaction , but also the loyalty and success of their business . p
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