INTELLIGENT BRANDS // Software for Business

Deployment of Nokia Corteca software suite , dimensioned for millions of Wi-Fi devices , is the largest in LATAM to date .

Dimensioned for millions of Wi-Fi devices , the Corteca deployment is the largest to date in Latin America region .

Nokia Corteca home connectivity software suite improves Wi-Fi performance and enhances customer experience while helping operators unlock new revenue streams , reduce operational costs and manage assets with anti-theft functionality .

Nokia ’ s Corteca solution can increase peak hour Wi-Fi throughput by 70 % and reduce average handling time of helpdesk calls by 50 %.

Fixed networks service providers are bringing multi-gigabit speeds to the home , but more than 40 % of households are reporting issues with in-home connectivity . Operators remain challenged by today ’ s in-home Wi-Fi solutions , due to complex installation processes , limited interoperability , inconsistent coverage and dead zones that lead to frustrated subscribers .

Nokia ’ s Corteca addresses these challenges , providing better visibility into what ’ s happening in the customer ’ s premises along with tools that allow operators to remotely improve or optimize Wi-Fi performance . Operators can also leverage Corteca to proactively monitor in the cloud

Wi-Fi networks and network-wide broadband device deployments .

Oi plans to use Nokia ’ s Corteca Cloud to manage millions of Wi-Fi devices , including end-user tickets related to home Wi-Fi issues , eliminating the need to send technicians to sites .

The provider will be able to offer new services through the Corteca Application marketplace . Additional Corteca Cloud features enable Oi to identify and locate stolen ONTs .

Gustavo Brambila , CTO , Oi , said : “ We are excited about the results achieved with Nokia Corteca Cloud . It has become an essential pillar in our Customer Experience Center . The platform has significantly increased efficiency in service management , positively impacting customer satisfaction , as evidenced by the significant rise in our Net Promoter Score

( NPS ). Additionally , Nokia ’ s solution has brought important innovations in asset control , providing advanced tracking and effective deactivation of stolen or improperly installed equipment in the networks of identified receivers . This partnership has been crucial to our strategy of delivering excellent services and proactively protecting our assets .”

Javier Falcón , Head of Network Infrastructure for Latin America , Nokia , said : “ Nokia and Oi have been partners for many years deploying multi-gigabit FTTH networks in Brazil . We are now collectively innovating again with in-home networks where Wi-Fi performance is paramount to happy customers . Oi understands that investing in the customer experience will pay off in the long run . Nokia Corteca can deliver better customer experience , improved performance , and new monetization options in large networks with more than 1 million subscribers .” p

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