NEWS
Konecta earns Frost & Sullivan ’ s 2024 Latin America Company of the Year Award
Konecta is the Frost & Sullivan 2024 Latin American Company of the Year .
The company has transitioned from traditional call center services to high-value , technology-driven solutions in the last few years .
Konecta integrates AI and automation to ensure fast and efficient interactions while minimizing costs , enabling the handling of complex customer interactions and shaping customer expectations .
Delivering sophisticated , multichannel customer interactions to over 500 clients across 26 countries , Konecta is rapidly growing to become one of the top providers in Latin America , with an influential presence in Argentina , Peru , Chile , Colombia and Mexico .
“ Konecta ’ s business has successfully transformed from mere call center services to higher-value and technology-intensive transformational solutions ,” said Sebastian Menutti , Industry Principal , Frost & Sullivan .
With its consistent customer-centric approach , the company partners with its clients to deliver outstanding CX and ensures seamless integration by thoroughly assessing clients ’ unique needs .
Moreover , the company ’ s exceptional customer relations , feedback mechanisms , and continuous support establish longlasting relationships and trust .
For this reason , the company implemented data lab services utilizing state-of-the-art analytics and data visualization techniques to better understand its clients ’ pain points and gain deeper insights into their business performance .
Konecta also emphasizes the importance of a horizontal organizational structure , which fosters collaboration and innovation across multidisciplinary teams . This structure allows the rapid development and deployment of new solutions to meet the everevolving market needs , prioritizing security and compliance with industry regulations while facilitating digital transformation .
Telecentro chooses Harmonic to evolve its broadband network
Telecentro , a leading telecommunications operator in Argentina , has selected Harmonic ’ s industry-leading cOS broadband platform to modernize its broadband network .
Harmonic ’ s cOS virtualized core software and versatile edge devices will maximize Telecentro ’ s investment in DOCSIS 3.1 networks , enabling reliable , high-speed internet services for its residential and corporate subscribers .
“ Harmonic ’ s exceptional track record made them an ideal partner ,” said Juan Luna , Chief Technology and Information Officer , Telecentro .
“ With the cOS platform , we will be able to swiftly increase the capacity of our internet services , enhance service reliability and reduce operational expenses , including power , space and cooling costs . Additionally , it will provide better observability of the network ’ s status .”
Telecentro will deploy Harmonic ’ s cOS virtualized software in a distributed access architecture ( DAA ). Harmonic ’ s Pebble Remote PHY Device will be deployed with its Ripple modular DAA node , as well as with the Raft adapter that instantly enables DAA capabilities in Telecentro ’ s existing nodes .
The Harmonic solution increases broadband speeds and maximizes the value of Telecentro ’ s existing DOCSIS 3.1 network .
Additionally , Harmonic ’ s cOS Central service will feed Telecentro with real-time and highvolume data to improve network visibility and foster proactive issue resolution .
“ Telecentro is a major force of broadband innovation in LATAM and we are thrilled to support their growth as they further expand their business ,” said Jeffrey Glahn , Senior Vice President , Global Sales , Broadband , Harmonic .
“ Harmonic ’ s cOS platform and modular edge devices will drive new capabilities for Telecentro , future-proof their investments and simplify the deployment of future high-speed broadband offerings to subscribers .” p
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