TALKING

The columns of this concept are :

The goal is to further accelerate the ‘ Customer Centric ’ culture , freeing the consumer / user from having to visit ‘ n ’ Apps or WebSites to perform a task .

• Users First : Interacting with the AI platform provides a personalized and streamlined web experience .

• The Web Hub : Conversational AI platforms become the meeting place for all assets that are online .

• Rethinking business : With this model , the consumer ’ s gaze will no longer focus on a particular page or App . This requires the reinvention of advertising models on the Internet . software platforms as if a ‘ human ’ conversation were taking place , through voice or text messages .

Instead of jumping from one site to another or from one app to another , the idea is to ‘ talk to the Internet ’ to get what you are looking for in the digital economy – an experience akin to an unlimited mix of content and services , dynamically created to answer any question or meet any need that specific user may have .

The premise of this change is to break down the barriers between websites / Apps ( organized as silos of information and business logic ) and offer a much superior user experience .

These platforms represent a fundamental shift in the way each person experiences the digital world – promising a future in which the web will be more integrated , responsive and attuned to individual needs .

The user who interacts with ChatGPT , Dolly or GPT-4 does so through LLM ( Large Language Models ) as the foundation of a dialogue that goes far beyond silos or the “ n ” platforms that support the silos .

Conversational AI platforms are like the best party hosts , facilitating dynamic interactions between users , content creators and existing digital services – delivering everything on a platter to the customer , without friction and without delays .

It is in this context that Conversational AI platforms dismantle the barriers that exist in the traditional digital structure of companies . These new technologies understand the user ’ s needs and can connect the person to the best resources , content and services from across the Web .

The Conversational AI platform acts as the ultimate connector , the central hub , driving user engagement for digital content creators and aggregators , as well as digital service providers .

Conversational AI also leverages content and APIs ( Application Programming Interfaces ) to foster a cohesive relationship .

This new platform model is akin to a wrecking ball , shattering traditional barriers of the digital world and creating a more connected and responsive web experience than ever before . The web is no longer a hodgepodge of disjointed interfaces and experiences – it ’ s a unified , adaptive environment that is constantly learning and evolving with every user interaction .

As the web moves into this new model , it ’ s not just about improving the user / consumer experience – it ’ s about totally reimagining the ways digital content and services are structured , delivered and monetized . It is the end of technological silos , an advance that collaborates with the breaking down of organizational silos .

This evolution integrates conversational AI platforms , content creators , service providers , government regulatory agencies , network providers , cybersecurity and infrastructure specialists . It is a new era in which symbiotic relationships between different elements strengthen the Brazilian Customer Centric company . p

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