INTELLIGENT BRANDS // Software for Business

Technology provides strategic insights for technology adjustments and rapid decision-making .

This strategic measure has generated significant impacts in several areas of operations , promoting closer collaboration between teams and enabling assertive decisions in tactical sectors – always based on data .

As a result of the automations implemented , the team ’ s productivity increased considerably . Currently , 1,190 services and 153 dashboards are monitored – including executive information and parameters of interest .

This streamlined process ensures that the team of technicians receives complete information to respond effectively to any issues .

The use of Dynatrace technology has helped Icatu Seguros to increase its work agility and to have significant returns with the treatment of support demands .

This has resulted in valuable assistance to the project teams in dealing with the technical complexities and internal connections between the various services offered through different systems and interfaces .

As a result , there was a 90 % decrease in the need for meetings to resolve critical technical issues .

“ The project with Dynatrace stands out for offering specific indicators to support our business ,” said Eduardo Neves , Account Executive , Dynatrace .

Dynatrace ’ s technology is used by Icatu Seguros , with emphasis on robots that simulate users ’ access to the company ’ s website for the continuous improvement of navigation .

This integration has proven to be essential for online measurement of application availability and for periodic evaluations , since the number of successful executions and the usage flow are tested to ensure a positive customer experience .

Dynatrace plays a key role in monitoring calls and using internal APIs . By taking a proactive approach , it allows Icatu Seguros to identify and resolve problems even before they are perceived by end customers .

In addition , the tool plays an excellent role in notifying the team on duty , providing detailed notifications and indications on how to solve any programming or interface problems between applications .

“ It is very gratifying to offer the best solutions and even to benchmark the market . Our customers get important insights for their projects .”

With such positive results , Icatu Seguros aims to continue progressing with Dynatrace ’ s solutions , collecting essential data from its technological infrastructure .

This journey aims to ensure a robust and efficient operational framework for projects , while maintaining the commitment to provide a seamless experience to customers .

“ The synergy of our union proves to be a strategic alliance , offering unprecedented visibility into customer relationships , solving persistent challenges , providing detailed notifications and crossreferencing information from multiple customer interface systems . This optimized process ensures an effective response to possible challenges ”, said Luís Rezende , Information Technology Infrastructure Manager , Icatu Seguros .

Given this scenario , Icatu Seguros is confident to continue leveraging the innovative solutions provided by Dynatrace to its customers in future projects .

The company says the successful trajectory reinforces the importance of strategic partnerships in the business environment , driving operational efficiency and continuous excellence . p

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