LATEST INTELLIGENCE
CUSTOMER STORY : HOW A MULTINATIONAL SOFTWARE COMPANY USES ERUDIT TO REDUCE TALENT CHURN
bBusiness profile
Industry : Software Office locations : LATAM and USA Size : 100 employees Integrated communications platforms : Microsoft Teams and Outlook
Summary over 4 countries : Mexico , Peru , Colombia and the USA . All 4 locations are employing the hybrid work model , allowing employees to work remotely or in-office .
Challenge
In 2019 , the software company decided to create a new entity , which split its workforce into 2 organizations . This had a profound impact on the company ’ s performance .
PRESENTED BY
This international and multilingual organization builds software for banks and microfinance institutions to improve process management and to respond to other technological needs . Headquartered in Mexico City , the software company ’ s employees are distributed
The de-merger of the software company affected workforce and business performance . Executives and the human resources ( HR ) department struggled to understand employee sentiment about the major change and its implications on the workforce .
16 INTELLIGENTCIO LATAM www . intelligentcio . com