FINAL WORD
How Artificial Intelligence , chatbots and ChatGPT can optimize the healthcare sector
Sandra Maura , CEO of TOPMIND , tells us that Artificial Intelligence tools can streamline processes in the healthcare field , help save costs and empower patients , transforming the operation of hospitals and the delivery of services .
The chatbot is already a reality in the customer service of many companies and constantly becomes more present in the most diverse sectors of the economy because it is a resource that optimizes customer service and customer experiences .
This technology fits perfectly into the pursuit of innovation as it is a global trend among companies aiming for Digital Transformation . This journey , which has been evolving in recent years , has now experienced a technological leap accelerated by the progress of Artificial Intelligence ( AI ) and the arrival of ChatGPT .
The virtual robots we are familiar with represent the beginning of utilizing AI resources and stand out for their ability to follow predefined commands . They are well-suited for answering questions and can perform service procedures that greatly accelerate the interaction between companies and customers . They were created and trained to speed up the execution of repetitive tasks , eliminating bureaucracy and allowing humans to focus on more strategic functions at work .
In hospitals , the benefits are numerous . By automating triage in emergency care , for example , the waiting time decreases , patients gain more autonomy in resolving minor issues and the hospital saves costs as well as the time of the attendants . Through chatbots , patients can make payments for consultations via messaging apps and expedite this process as well .
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