CASE STUDY management , while ensuring easy access to transactional and payment information which is stored securely in a cloud environment .
When Grupo MYT faced the boom of third-party delivery apps and the rise of online orders , it knew it had to upgrade its operations to ensure its customers the consistent , personalized experience the organization was known for .
The group was able to seamlessly connect multiple third-party applications and leveraged Oracle Partner Network ( OPN ) and Simphony ’ s modern APIs to revolutionize its online ordering and delivery process , providing faster and more efficient service to meet customer preferences of all its brands .
“ Evolving and innovative brands like the MYT Group need a unified , scalable technology stack that is as agile as the organization ,” said Simon de Montfort Walker , Senior Vice President and General Manager of Oracle Food and Beverage .
“ The perfect combination of Oracle MICROS Symphony and NetSuite delivers an optimized customer and employee experience , and our strong ecosystem of partners provides unlimited functionality and enhanced configuration to support Grupo MYT ’ s current and future growth initiatives .”
NetSuite has helped the group modernize its accounting , financial and business management functions to improve its operational and financial efficiency . Previously , Grupo MYT lacked visibility into its inventory and supply , which had a negative impact on its productivity .
THE PERFECT
COMBINATION OF ORACLE MICROS SYMPHONY AND NETSUITE DELIVERS AN
OPTIMIZED CUSTOMER AND EMPLOYEE EXPERIENCE .
However , with NetSuite , core processes are automated and real-time visibility is gained into key operations , including finance , inventory and purchasing . These functionalities allow all employees to work with information in real time and make more informed decisions .
With a unified vision of its business , Grupo MYT can now focus on strategic projects that will help the company continue to grow and remain competitive .
“ Adapting to customers ’ ever-changing preferences continues to be the driving force behind successful restaurants like Grupo MYT ,” said Gustavo Moussalli , Vice President of Oracle NetSuite for Latin America .
“ With MICROS Symphony and NetSuite , Grupo MYT has access to an integrated business system to gain visibility and control across all of its financial , inventory , and guest experience operations , helping to increase efficiencies and supporting future growth .” p
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