CASE STUDY
The Court of Justice of Pará ( TJPA , in Portuguese ) has chosen Dynatrace , a leading software intelligence company , to maximize the performance and experience of its digital services for employees and citizens . digitization has brought us , which is the ability to keep up with and improve the performance of our resources and , especially , ensure maximum availability of our main system , the Electronic Judicial Process ( PJe , in Portuguese ),” said Leitão .
With the automatic and intelligent observability of Dynatrace , the TJPA now has a new opportunity to manage in real-time and with precise insights all applications and resources of the technology environment , contributing to the optimization of analysis , queries and deliveries made on systems .
Ranked as the most transparent court in Brazil by the National Council of Justice ( CNJ , in Portuguese ) in 2021 , the TJPA is considered one of the most modern in the country .
THE INCLUSION OF NEW APPLICATIONS AND EQUIPMENT HAS ONLY REINFORCED A MAJOR CHALLENGE THAT DIGITIZATION HAS BROUGHT US , WHICH IS THE ABILITY TO KEEP UP WITH AND IMPROVE THE PERFORMANCE OF OUR RESOURCES .
There are over 6,000 workstations and 500 servers , as well as various communication , collaboration and email applications running in local and multi-cloud environments , working to handle an average of 300,000 sentences every year .
“ Any downtime means delays for judges , lawyers , prosecutors and the public ,” said Diego Leitão , IT Secretary , TJPA .
“ In recent years , we have carried out extensive modernization and expansion of the Judiciary IT infrastructure , but the inclusion of new applications and equipment has only reinforced a major challenge that
“ To deal with this set of applications and devices , implementing Dynatrace was essential . We evaluated some alternatives , but the truth is that the Dynatrace platform offered us much more intelligence and observability .”
For this reason , Leitão emphasizes that the project was pretty quiet , without any impact on user routine . “ We had the full support and quickly managed to put the process into practice . And the result could not be better : We were able to reduce instability and interruptions , substantially increasing the satisfaction of professionals and citizens who use our services .”
Through its continually updated Artificial Intelligence ( AI ) based mechanism , the Dynatrace platform enables real-time end-to-end monitoring of all applications used by the technology department of the TJPA , offering precise insights into the performance of all resources and their impact on the experience of internal and external customers .
Arilson Galdino da Silva , Technical Support Coordinator , TJPA , said : “ Before this step , we had no visibility to identify the roots of instability or failures . Everything had to be solved manually . The situation changed a lot with Dynatrace , as the tool delivers automatic and accurate reports that help us optimize the environment .”
It is worth noting that with the help of Dynatrace , TJPA has been able to reduce the number of instability or service interruption events by more than 60 % since the beginning of 2022 , with a 70 % reduction in the number of application errors and a 45 % reduction in the time required to resolve any inconsistencies – leading to an average 12 % increase in user satisfaction levels , analyzed daily .
With Dynatrace , the TJPA team can rely on automatic end-to-end observability , which tracks software components , hardware , cloud , microservices , codes , user access and everything that is part of or interacts with the system . Therefore , finding any inconsistencies and being able to fix them quickly helps maintain reliable and efficient systems .
Fernando Mellone , Director for the Public Sector , Dynatrace Brazil , said : “ Observability is the ability to
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