EDITOR ’ S QUESTION
One of the biggest challenges for organizations is the cost of the cloud . To answer the question of what strategies to establish to minimize those costs . It turns out that there are tools on the market to determine how the organization uses computing resources , in addition to expert professional services .
These measuring tools help define different variables , including whether the organization uses the cloud resources to the full or just a tiny percentage . They can also help determine how to reduce them to minimize their costs . There are also cases of activation of services turned on but unused . Finally , there are dilemmas regarding the possibility of using the same cloud resource for different areas .
Within Claro ’ s service portfolio , we have Cloud Customer Success , and one of the components of this portfolio is to monitor the consumption and multi-cloud usage and establish the best architecture standards for running customers ’ business processes and making recommendations and even changes with customers ’ authorization to reduce those expenses that the customer has at the cloud level . specialized teams that offer partial or total support and management in the cloud environments required .
Cloud Customer Success has professional services , such as on-demand capabilities , to accelerate implementations , configurations , and knowledge transfer to customers . It aims to have a quick purchasing model , for example , by hours , days , or months , allowing to customize the service to the needs of each project or company .
Also , with managed services , customers receive specialized and consultative support for their cloud platform ’ s administration , management , and support under a Manage Service Provider ( MSP ) practice , which helps constantly improve customers , and standard services , with value offerings that define standardized service offer .
At Claro , we understand and know our customers , transfer knowledge to them , and accompany them in their growth and digital transformation , thanks to our certified experience , trust , personalization and technical and financial knowledge related to the cloud . p
The company has been evolving its cloud portfolio for over 10 years , leveraging its ecosystem of data centers in Colombia . Now , with cloud customer success , we are ready to take advantage of the strategic alliances of the most recognized public clouds in the market , including Claro enterprise cloud , in addition to enabling internal capabilities that allow us to have
JOSÉ JULIÁN JIMÉNEZ , GERENTE DE
SOLUCIONES CLOUD DE CLARO COLOMBIA
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