Intelligent CIO LATAM Issue 20 | Page 38


‘‘ business

One way to understand the problem is to think about a pizza delivery . digital experience observability in place , visibility extends across all websites , clouds , containers , services , systems , software , APIs and devices . Making it possible to identify problems as they appear as opposed to 500 failures later .
With AI-based synthetic agents – telemetry sources that ping sites and services constantly – an organization can detect problems the instant they pop up and proactively solve them before they begin to affect people .
What ’ s more , teams can detect and identify a wide range of problems immediately – whether the cause is latency , bad configurations , coding issues or security problems . With premium synthetic monitoring , it ’ s possible to drill down and understand performance in milliseconds .
Using both passive and active observability techniques , an organization can suddenly evolve beyond reactive and into the realm of proactive . And , most importantly , customers , employees and others receive the best possible digital experience .
a remote employee or posing a security risk ? Without total visibility , an organization is left in the dark , having to resort to guesses about the problem and the solution .
Removing risk
Ultimately , all Digital Transformation initiatives lead to the same place : user experience . Customers , employees and business partners aren ’ t green , yellow and red lights on a dashboard or numbers on a spreadsheet , they are people trying to accomplish real-world things , usually at speed , whether it ’ s viewing content at a website , buying a product through an app , or trying to get their work done in a home office .
The goal in every case is to offer a flawless experience . Yet , in order to accomplish this to the best of an organization ’ s abilities , two critical conditions are necessary . The first is a commitment to consolidating systems in the cloud – everything from the ability to dial up and down bandwidth and use containers and microservices to deploying virtual desktops and VPNs for employees . This builds a foundation for Digital Transformation through highly agile , flexible and scalable systems .
The second factor is the ability to observe everything . When an organization has visibility into the full spectrum of events and interactions taking place , it ’ s possible to optimize performance . With end-user
End-user observability matters
Adopting a more advanced observability framework requires practical and cultural changes within the business . Naturally , organizations must-have the right performance observability solutions in place to view everything in context and in real-time , but they also must ensure that teams understand business and IT as usual won ’ t lead to true Digital Transformation . There must be a single-minded focus on delivering outstanding performance all the time .
There are other clear benefits to this approach . With a robust observability framework in place , an organization can ensure that everyone in the business ecosystem is living up to service level agreements ( SLAs ) and contractual obligations . Finger pointing and the blame game fade away . It ’ s instantly possible to identify the exact source of any performance problem while establishing realistic metrics and KPIs that hold everyone accountable .
As organizations ratchet up Digital Transformation efforts and move more deeply into the cloud , understanding exactly what is taking place at every moment of every day is nothing less than critical . It isn ’ t enough to assemble the right technologies , it ’ s vital to ensure that they operate effectively and synergistically . Customers , employees and partners must receive a consistent and flawless experience . Only then can Digital Transformation initiatives deliver the best possible results . p
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