Intelligent CIO LATAM Issue 17 | Page 7

EDITOR ’ S NOTE

Welcome to the latest edition of Intelligent CIO magazine for Latin America . This month ’ s cover features Marcelo Solomão , Vice President of Customer Technology Services ,

Accor Group South America . He explains how the company has advanced technologically to improve the guest experience .
“ Technology has become a fundamental tool ,” says Solomão . “ It is because it provides much more than just data and knowledge to help manage a business that demands satisfaction from its guests as they rest in their rooms or work in various spaces such as restaurants , convention centers , co-working offices and others that arise following the demands of the market .”
You can find out more about how Accor Group South America is utilizing technology to maximize its efficiency by turning to p56 . of his career and explains his managerial philosophy . He says : “ Since childhood , understanding the evolution of technology and its disruptive impact on society got my attention . For this reason , I decided to choose , as a life plan , to be part of this technological revolution .”
You can find out more about his career by turning to p79 .
Don ’ t forget you can read daily news updates at www . intelligentcio . com / latam /.
Elsewhere , we look at how Mosaico , a leading specialist in kitchen and bath appliances in Chile , has achieved great results with the implementation of Infor WMS warehouse management system . Ricardo Carrasco , Operations Manager , Mosaico , said : “ We had previously implemented a WMS system that had not fulfilled our needs , but as Infor WMS is a worldclass system recognized by Gartner , it helped us make the decision .”
Once again , I ’ d like to wish you a good month ahead and please enjoy the read !
To discover more about this deployment please turn to p61 .
In this month ’ s Get to know , Jefferson Rodríguez Fonseca , CTO , Crediflores , discusses the highlights
Mark Bowen Editorial Director
www . intelligentcio . com INTELLIGENTCIO LATAM 7