CASE STUDY
Infor , the industry cloud company , has announced that Mosaico , a leading specialist in kitchen and bath appliances in Chile , has great results with the implementation of Infor WMS warehouse management system . The software solution was sold and implemented by Cerca Technology , Infor ´ s strategic partner in the distribution sector .
THE COMPANY HAS NOW INTEGRATED ALL PLATFORMS AND SYSTEMS , IMPROVING CUSTOMER EXPERIENCE AND OUR E-COMMERCE CHANNEL . changes , reinventing the organization and Mosaico was no exception .
Before the pandemic , just one or two logistics purchase orders per month originated from e-commerce , but by June 2020 , Mosaico was fulfilling more than 300 orders monthly and , by the end of the year , this had increased to 3,000 orders , especially during Cyber Days and Black Friday . Infor WMS helped Mosaico adapt to new situations and face market needs successfully .
Isabel Chaparro , Process and IT Manager , Mosaico , said : “ The company has now integrated all platforms and systems , improving customer experience and our e-commerce channel .
“ With new WMS technology , we are confident we can continue growing as operation processes have been optimized , and we can meet company goals .”
Mosaico kitchen
Mosaico has been experiencing constant growth and , in late 2019 , the company opened a new distribution center of more than 107,639 square feet . To manage the center efficiently , Mosaico needed a robust WMS to support forecasted growth and a scalable solution .
Ricardo Carrasco , Operations Manager , Mosaico , said : “ We had previously implemented a WMS system that had not fulfilled our needs , but as Infor WMS is a worldclass system recognized by Gartner , it helped us make the decision . Cerca Technology know-how helped us to implement Infor WMS successfully .”
Go-live was during the COVID-19 pandemic and , even though uncertainty was constant , Cerca Technology carried out a remote implementation method , so tests could be carried out and enabled Mosaico to go forward despite lock-down .
According to Mosaico , results after implementing Infor WMS include :
• 30 % increase in picking productivity
• 20 % increase in reception productivity
• 98.5 % inventory accuracy
• 3 % improvement in service quality
• 100 % inventory visibility
• 20 % better customer satisfaction
• 100 % better decision making
• 100 % better administrative processes
Another advantage is the automatization of key processes such as reception and warehousing ,
The small number of requests at the beginning of the pandemic turned out to be an opportunity to test the systems and ensure WMS was operating fine . In the second semester when normal activities returned , it was essential to have it operating well as there was significant growth in sales .
“ Infor WMS enabled us to manage our operations from end to end , and we can now say we use it 100 % thanks to Cerca ´ s experience during the implementation , first focusing on major issues and then incorporating valueadded processes ,” said Carrasco .
For many companies , the COVID-19 pandemic was a great financial challenge , adapting to
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets . Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first , leverages data science and integrates easily into existing systems .
Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide Digital Transformation .
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