CASE STUDY
Left : Hotel Pullman Lima Miraflores , Perú Right : JO & JOE Hotel in Medellín , Colombia possible to request room service through a QR Code fully integrated into the hotel management system , providing agility in response and less work for our operational staff .
We are also implementing solutions through Whatsapp so guests can communicate faster with different areas within the hotel and thus be better assisted .
What has changed in the IT infrastructure in recent years to solve connectivity issues and new services for guests and hotel staff ?
GUEST DEMAND IN TERMS OF TECHNOLOGY
HAS EVOLVED , AND HOTEL INFRASTRUCTURE MUST
ADVANCE TO MEET THIS DEMAND .
Guest demand in terms of technology has evolved , and hotel infrastructure must advance to meet this demand . Therefore , investments are necessary . So , we have a specific plan for each property to reach this demand with the least possible investment .
The focus is on equipment such as computers , phones and Wi-fi infrastructure . With cloud migration planning , the hotels ’ infrastructure becomes simpler , so we can focus or invest in what actually benefits the guest .
How has the cloud impacted Accor ’ s hotel business ?
processes – that is conference processes that do not necessarily have to be done by one person .
What other innovations in the region ’ s hotel sector do you think we will see in the rest of this decade ?
We are hoping for solutions for ‘ mirroring ’ equipment on TVs , such as Chromecast and digital key . But I believe that when 5G becomes a reality in South America , we will have the Internet of Things ( IoT ) coming to our market in a financially accessible way . p
It is not correct to think of a hotel with the same equipment and systems located internally as in previous years . The cost of keeping this up-to-date is high but the risk is even higher . That is why an extensive effort is needed when migrating to the cloud .
How are you applying process automation and Artificial Intelligence to improve the business ?
It is a new aspect in the hospitality industry that is evolving very well . We have projects underway to automate finance , accounting and night audit
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