CASE STUDY educational system and includes an agenda that addresses these technological changes .
In Puerto Rico , we still rely heavily on manual labor . However , we need further advances in process automation to keep our processes efficient at affordable prices .
The profile of employees will change from manual work without the need for technological knowledge to an activity that will require knowledge of systems . It holds other implications and impacts as it requires a more sophisticated workforce and a more robust education system to prepare this new workforce .
The biggest challenge we will have is to create programs to train our current employees to implement and work with the new technologies in the coming years . security are strategic assets of the digital society . The need for greater bandwidth generates many investment opportunities associated with fiber optic infrastructure . The challenge will be seeing how the projects will fare in the face of the onslaught of the macroeconomy . In this context , shared schemes can be seen as an efficient option to face the challenges and opportunities of Digital Transformation .
On the other hand , this new scenario where cloud , telecommunications , application and hardware providers co-exist impacts how the corporate service is delivered .
In this sense , Metrotel , a company specializing in telecommunications in Argentina , will direct investments and associations to add value to these ‘ basic supplies ’ that play a fundamental role , besides promoting intelligent solutions to meet emerging demands .
Heather Silston , Director of Information Systems , Coca-Cola Bottlers Puerto Rico
EDUARDO SPITZNER , CIO , BUSCHLE & LEPPER
There are many opportunities to implement technological solutions caused or accelerated by the COVID-19 pandemic . The adoption or evolution of Artificial Intelligence ( AI ), process automation , data analysis and mobility have been increasingly recognized as strategic differentiators by companies . The challenge now is to follow trends with efficiency and agility .
In addition , introducing solutions to enable work during the pandemic allowed IT to respond to immediate demand but created many security breaches . Cybersecurity-related work and projects are piling up and need special attention .
To respond to new demands , difficulties and threats , IT must look for new ways to make solutions viable . A trend that should increasingly gain importance and visibility will be the adoption of no-code and low-code solutions .
Finally , seeking to be at the forefront of market demand , we will continue our work focusing on improvements related to the quality of service , offering autonomy to customers , reducing implementation time and resolving failures .
EDUARDO COSTA , CIO , SONDA BRAZIL
In challenging times like the current one , with an increasingly demanding market and looking for solutions to face adversity , it is essential to count on the support of professionals who positively differentiate the business on this journey .
Through the transition of a new profile , the CIO stopped looking only at the internal technological demands of the companies and started to attend to the business . In other words , this professional is the great orchestrator of the evolution from IT to Business Technology ( BT ).
Eduardo Spitzner , CIO , Buschle & Lepper
Germán Garay , CTO , Metrotel Argentina
Just as some professionals learned to work with spreadsheets some years ago , they will now be able to create robots and simple applications to help them in their day-to-day demands . CIOs will be essential in the cultural transformation and in preparing the technological , knowledge and secure base that this trend will require .
GERMÁN GARAY , CTO , METROTEL ARGENTINA
The COVID-19 pandemic has established a new paradigm in which connectivity and network
WE CLOSELY MONITOR THE DEVELOPMENT OF
NEW TECHNOLOGIES AND SEE THE PROCESS AS A
NATURAL EVOLUTION OF OUR BUSINESS .
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