NEWS
Embratel expands MultiCloud portfolio and launches Claro Cloud in Latin America
The Federated Cloud creates an entire system that facilitates business and operations . The technology used in Claro Cloud allows flexibility offering different models of public , private and hybrid cloud .
Thus , it is possible to take advantage of all the qualities and specifics of each chosen cloud , such as databases , storage capacity , scalability , geographic location and libraries of programs and algorithms , to serve the demands of each business . The Federated Cloud improves the experience by making possible the use of different clouds with a unified management .
Embratel has announced the expansion of its MultiCloud portfolio with the launch of Claro Cloud .
The solution , which consists of a Federated Cloud with network connectivity , high-level security and solid performance , provides standardized cloud infrastructure in more than 10 countries , throughout the Americas , enabling better performance of business applications , and also the location of data to meet global and country regulations .
With specialized local support in each country , Claro Cloud makes the consumption of services from Embratel ’ s cloud portfolio , network and security more flexible , in addition to providing a centralized administrative control panel to make operations easier .
Mário Rachid , Executive Director of Digital Solutions , Embratel , said : “ Within the Americas , we have the most interconnected network backbone , besides the largest presence of data centers and cloud services , and an extensive experience to provide customers the best journey to the cloud . This is one of the biggest advantages that Claro Cloud will bring to customers .”
Embratel transforms Generali customer service with an omnichannel solution
Embratel has announced a partnership with Generali , one of the largest insurance groups in Europe , which has been operating in Brazil for 96 years , to implement the Omnichannel Customer Experience solution in its operations .
Through this service , Generali seeks to maintain the customer service with teams working remotely , without losing quality . Omnichannel Embratel is an intelligent cloud-based center that provides all the necessary infrastructure to digitize and automate the interaction between companies and their audiences .
Generali sought to improve the service experience with its customers with a solution that would enable contact through multiple channels efficiently . Omnichannel Embratel provides exactly that , with the simultaneous and interconnected use of different forms of communication to strengthen online and offline contacts and improve support for the public . Furthermore , Embratel performs the integration of data and voice services also contracted with the omnichannel platform .
Antonio João Filho , Executive Director of the Financial Market , Embratel , said : “ Embratel developed a project capable of meeting Generali ’ s demands and providing more tools to keep the quality of contacts high , even with teams working from home .
“ Now , Generali is able to guarantee efficiency strengthening relationships and achieving an important competitive advantage in the market . We are very happy to provide this Digital Transformation , making the customer experience something simple and effective .”
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