COUNTRY FOCUS : CARIBBEAN
To support UTC as the solution platforms evolve , the HRIZONS HRZ EVOLUTION post go-live managed services offering continues to be in place to facilitate communication and testing between UTC , Payroll 123 and the SAP SuccessFactors technology team to support the long-term success of UTC ’ s HCM cloud solution .
Significant accomplishments include :
• Employee Central implementation with full integration to recruitment and compensation .
• Integration of Outlook Calendar with Recruitment – first time implementation of this brand-new SAP SuccessFactors feature .
• Design of optimal HCM processes as the foundation for implementing virtually all modules , based on the transition from standard paper-based systems and forms to an automated and fully integrated HCM cloud solution .
• Supplemental services to support the overcommitted UTC core team , including UAT test scripts for virtually all modules .
• Successful implementation of Performance and Goals modules using the more flexible HRIZONS Accelerate to Value ( ATV ) implementation methodology . The Performance solution included a more complex workflow with second level manager approvals required to comply with the rigorous compliance requirements of the financial sector . The Goals solution also included Goal Execution functionality , which the UTC team may later choose to include as an option for their end-users .
• Approval to move forward with a successful implementation of the Succession Planning .
• Successful user training and coaching provided through HRIZONS ’ HRZ EVOLUTION program to address user challenges becoming comfortable with the new recruitment processes and system functionality .
• Exceptional project management partnership between HRIZONS and the UTC project manager brought in to manage the client side of the project .
Lessons learned and best practices :
• Importance of accurate assessment of client core team resources and subject-matter experts in relation to projected project timelines – especially important with a full suite HCM cloud implementation .
• Careful review of client design and configuration requirements to accurately match implementation methodology to client needs and requirements .
• Critical role of project management partnership when doing complex , multimodule implementations .
• Careful vetting of third-party partners involved in integrations with Employee Central to ensure product maturity and functionality meet technical requirements .
• Importance of developing a solid trusted advisor relationship as a foundation for proceeding with a complex , full suite implementation .
UTC was transforming itself and making bold moves to get the organization much higher on the maturity curve .
• Value of a strong partnership at the project management level between client and implementation core teams .
• Importance of close integration of implementation and on-going optimization and support services , such as those provided by HRIZONS ’ HRZ STRATEGY , HRZ EXECUTION and HRZ EVOLUTION offerings .
Conclusion
This complex multi-module project would not have happened without the close partnership of the HRIZONS and SAP SuccessFactors teams in responding to UTC ’ s initial concerns .
Successful projects of this scope require a strong trusted advisor relationship with the client and sales and implementation teams that have the business understanding and the functional , technical and project management expertise to ensure quality results .
In this case the understanding of UTC ’ s culture and needs on the part of the HRIZONS sales and service teams was equally important to the success of this project . In the final analysis , the client reports being highly satisfied with the quality of the product and implementation services , positioning them for continued development of their HCM processes and for attracting and retaining top talent throughout its organization . p
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