LATEST INTELLIGENCE network to making sure employees are productive ,” Bhattacharya says .
Verizon ’ s experience points to an important distinction between planning for business disruption – usually a momentary event affecting a portion of an organization ’ s operations – and operating effectively in the pervasive , lengthy pandemic . While a majority of survey respondents had continuity plans , less than half ( 46 %) of them report that these plans were effective . Yet for a subset of the respondents , there was no doubt over the effectiveness of their businesscontinuity plans . The linchpin is digital transformation – the incorporation of modern technologies into an organization ’ s processes or strategies to achieve business goals . Organizations that have fully implemented digital transformation projects – a cohort we ’ ll call “ digital leaders ,” representing roughly 15 % of North American respondents – all report their recovery plans were effective , and nearly 40 % say they were very effective .
These organizations made investments in technologies that kept them adaptable and resilient before the pandemic , so they were aptly prepared for the disruption that would follow . Now , at the fore of a constantly changing business landscape where disruption is routine , they ’ re primed to succeed . p
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