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Eng Hive and INOVATI Group adopt CIGAM technology the formation of the INOVATI Group , was decisive in the organization ’ s need to find an ERP provider that could improve operations and provide more transparency .
Guilherme Kmiecik , Director , Eng Hive , said : “ The company already uses some tools to manage business processes and customer relationships , but the integration of information is done manually , which implies more time spent and increases the possibility of mistakes and rework .”
Kmiecik also highlights as the main bottlenecks OSs management , which lacks tools to give greater control to operations , including the management of commercial links , customer feedback , materials used , employees assigned to each activity and execution time .
Specialized in the supply of outsourced technical labor in the areas of air conditioning , mechanics , electrical and automation , Eng Hive , a company from Paraná , Brazil , has chosen CIGAM as its technological partner for business management . The need to optimize tasks to support an expansion process , which arrived with
According to Kmiecik , when Eng Hive and the INOVATI Group went out to the market searching for a solution that would fit their needs , the expectation was to find a robust and modular system that would integrate all sectors of the company and allow the organization to definitively eliminate spreadsheets and parallel systems .
Radix deploys AI omnichannel project to improve customer experience at CEMIG
An Artificial Intelligence ( AI ) project developed by Radix Engineering and Software is helping power Brazilian giant CEMIG ( Companhia Energética de Minas Gerais ) improve its customer experience by integrating all of its interaction channels .
The CEMIG Virtual Assistant project combines technologies such as omnichannel , chatbot , AI and Big Data to yield greater agility and automation of CEMIG ’ s customer service .
The project features a hybrid architecture , which can be deployed both on-premises and in the cloud , or entirely in the cloud , to allow scalability and replication of services used in the chatbot .
The project ’ s final phase was transferring the entire ecosystem developed in R & D to CEMIG ’ s environment , including the omnichannel platform , the chatbot with various communication channels , intelligent agents that operate according to passive , active and proactive communication flows and a real-time monitoring system of the chatbot ’ s usages .
William Evans , Project Manager , CEMIG , said : “ The project ’ s goal was to improve the customer experience by going beyond just offering requested services . Using AI , the virtual assistant anticipates customer needs by offering other products or services , exceeding their expectations using our service channels . Now CEMIG can have active and proactive communication with our customers , as the virtual assistant facilitates interaction and use of our digital channels .”
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