COUNTRY FOCUS : BRAZIL
Internet usage
studied more on their own in 2020 compared to 2019 , but still in lower proportions than users in Class A .
According to the survey , more users sought ( 42 %) or performed ( 37 %) online public services in 2020 than in 2019 . These activities were more concentrated among residents of urban areas , with more education and from Classes A and B . There was also an increase in the performance of financial transactions in the digital environment ( 43 %, against 33 % in 2019 ), with a more significant increase among those in the C and DE classes .
Households with Internet
The growth in the proportion of households with Internet access occurred in all segments analyzed :
The Internet was more in demand due to the migration of essential activities to the digital environment .
urban and rural areas , all regions , all family income groups and social strata . Households in Classes C ( 91 %) and DE ( 64 %) showed the greatest differences compared to 2019 ( 80 % and 50 %, respectively ) and regional differences declined .
The main type of home connection was fixed broadband ( 68 %), with a special increase in cable or fiber optic connections .
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