COUNTRY FOCUS : CARIBBEAN
dashboard capabilities are endless as it integrates with best-in-class tools .
This means that the communication between two departments within PAJ has improved . They are now direct partners so they can perfect the operation .
Likewise , the solution can be used from cell phones , in real time , which enables working from anywhere , which has directly reflected in the efficiency of PAJ operations . During the pandemic , for example , working with the solution allowed for seamless transactions from home .
Finally , since the department ’ s users use a similar system , now they ’ ve got the advantage of tracking requisitions and purchase orders , freeing upload and resources for the purchasing department . p
Banco Promerica optimizes customer service with Oracle Service
With Oracle Service , customer information moved from multiple screens to a single integrated solution , enhancing customer experience and satisfaction .
The Banco Promerica de Guatemala is part of the Grupo Promerica , which has a presence in nine countries in Central America , South America and the Caribbean . With more than 25 years of operations , it currently has about 3,000 employees and more than 100 branches throughout the country . powerful and intelligent field , B2B and B2C solutions that allow customers to receive the service they want , when and where they need it .
Offer the right service anywhere and anytime
In addition , it is the leading bank issuing credit cards , and has a good share in consumer loans and passive accounts . Therefore , it is one of the banking institutions with the highest growth in recent years .
Oracle Service allows users to balance self-service and assisted customer service to build meaningful relationships across their customers ’ preferred communication channels . Delivering a seamless ,
It differs from other financial entities by the service experience it provides to its clients . As a leading issuer of credit cards , its differential in this field is ahead of the competition because it offers the best value offers while providing a high-quality service .
To further improve the experience of its users and offer a service with a greater degree of personalization , Banco Promerica implemented Oracle Service , which is part of the Oracle Advertising and Customer Experience ( CX ) portfolio of solutions .
This solution allows organizations to understand the behavior , needs and communication channels of the client while providing a multi-channel tool to follow up on any request . In short , this solution seeks efficiency and improvement in customer service .
Oracle Service
Oracle Service provides the ability to predict the need for a service , automate processes and deliver personalized responses , while balancing self-service and assisted customer service models . It offers
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