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Study overview . Matrix42 commissioned Forrester Consulting to conduct a Total Economic Impact ( TEI ) study and examine the potential return on investment ( ROI ) an enterprise may realize by deploying the Matrix42 ESM solution as a replacement of their current solution .

Data and financial analysis . To better understand the benefits , costs , and risks associated with this investment , Forrester interviewed a current customer of Matrix42 ESM that has been using the solution for approximately two years . Forrester used this experience to project a three-year , risk-adjusted financial analysis on the impact of deploying a full-service management solution for a potential midsize organization with approximately 7,500 supported end users .

Customer journey . Prior to using the Matrix42 ESM solution , the customer used a well-known , large scale , and third-party solution for enterprise service management . This solution was considered advanced but also too complex and cost-inefficient for a midsize organization . The customer that Forrester interviewed therefore was considering alternatives for a less complex and more cost efficient solution with similar functionalities . The goal was to find a solution that was even better at meeting their requirements in terms of speed and flexibility .

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