CASE STUDY

Tequila , Jalisco , has become a major tourist destination in Mexico . In just one weekend , Mundo Cuervo , a tourist complex , registered up to 2,500 visitors simultaneously using the different services the organization offers .

In terms of business growth , technological services are a fundamental pillar , which means that IT infrastructure expansion and streamlining are necessary . This has been achieved through a virtualization strategy , allowing them to have flexibility in developing new tools in a matter of hours to create test environments or to meet the needs of the operating areas .

Furthermore , 11 virtual servers cover the needs of the company ’ s facilities , generating 6 TB of business data every single day .

Salvador Guzmán , IT Co-ordinator , Mundo Cuervo , said : “ Given the business profile , it is important for our technology to be unseen by the visitor , leaving the spotlight on the beauty of the place and the experiences it offers , while remaining the basis for the quality of the services offered by Mundo Cuervo .”

For the José Cuervo Express and the hotels located in the tourism complex , this means that having up-todate information is of the utmost importance given that sales are recorded via the Mundo Cuervo website . This is why it is vital that data and applications are always available . It is of major importance for IT that in the event of system downtime or failure , the recovery process takes no more than two hours , no matter the environment or the time of day .

The Veeam solution

Since 2017 , with the support of CompuCAD , one of Veeam ’ s business partners , Mundo Cuervo has been using Veeam technology to support the IT services that the department headed by Guzmán manage , to ensure the business ’ on-going operations .

Initially , Veeam was going to be used to backup the company ’ s virtual servers , given the levels of accuracy and reliability it required , all of which were fully covered by Veeam . However , the IT Co-ordinator added : “ We extended our use of the solution to cover Office 365 as well as end-points , providing ourselves with a massive umbrella that allows us to fully place our trust in the storage and protection of our data . We have also been able to access and recover from specific scenarios thanks to Veeam .”

Veeam is not only being used for the data center that encompasses all of Mundo Cuervo ’ s facilities .

“ During 2018 , after seeing for ourselves the outstanding capacity of the product , we replicated the platform at our corporate offices , which we recently inaugurated in Mexico City , where we have four virtual servers and manage a total of 3 TB of information ,” he added .

The Veeam model that the company has implemented is based on hardware that backs up its servers in real time , ensuring that in the event of any system failures , they can respond immediately with an alternate copy .

“ As a result of any event or error , we can restore data from comprehensive copies using the last incremental backup in a matter of minutes , meaning that the business continues to run transparently for both our operating areas and , more importantly , for our customers ,” explained Guzmán .

Thanks to Veeam , the service downtime has decreased to just a few minutes . According to Guzmán , the best part is the simplicity of the tool in facilitating the recovery process , given that the Veeam console quickly identifies the exact time to be recovered for application testing or even to roll back to a specific operating point .

Furthermore , the speed of the backup and recovery process is another major advantage that Guzmán feels is of huge importance .

“ Veeam , simply put , saves us every single day as we no longer have to worry about restoring copies . We have also become faster in executing backups by using the incremental backup strategy . It is because of these features that we are able to say that we are always available and downtime tolerant ,” he added .

Aside from all these advantages , the greatest value Veeam offers Mundo Cuervo is that its

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